We hope that you are pleased with your order but if for any reason you are not fully satisfied, you can return your purchases within 14 days after delivery date.
The item(s) that you choose to return can be refunded or exchanged to another size, colour or item by choice. We don’t include return labels in the original package from your order. The return label needs to be printed at home as this is a small step to reduce our environmental impact.
Contact us at firstname.lastname@example.org and we will provide you with the return information.
We offer free return shipments to the following countries:
Belgium, The Netherlands, Germany, France and Luxembourg
A product that you wish to return must meet the following conditions:
- In perfect new condition: no stains, not worn or washed.
- The item(s) is/are packed in a waterproof bag or box with tape, so that the product arrives undamaged with us.
- In its original packaging, including the c’est interdit label.
- Complete (together with all items such as a belt for example, that belongs to the original product).
- We can only accept returns from the country to which an order was originally shipped, for example, orders delivered to France must be returned to France.
Otherwise, the import and shipping fees will be charged at your own expense.
- Items returned in a non-sellable condition, will not be refunded and may be sent back to you.
HOW DOES IS WORK?
- Print your Bpost return label and use it for a return shipment.
- Hand the package at a Bpost post office or Bpost parcel shop.
- Please keep a proof of the dispatch. In case the shipment is lost, there is still proof that the return has been shipped.
If your country is excluded from our free shipping list above, you can return the item at your own expense to the following address: c’est interdit – Nijverheidskaai 2 – 9040 Gent – Belgium. We recommend a shipping with a tracking option as you will be responsible for the package until it reaches our warehouse.
As soon as the package reaches us and meets all the conditions mentioned above, we will arrange the refund of the purchase within 14 calendar days.
We reserve the right to postpone payment until we have received the goods.
All approved returns will be credited (currency, account and payment method as used for the original purchase).
Any return for which the sender cannot be identified will be refused; so make sure you always enclose the invoice. Return shipments that are sent outside the 14-day time frame, will not be accepted by c’est interdit.
If you require further assistance, please contact us by mail: email@example.com